Yes! You can try on our full collection at our flagship studio in Byron Bay, by appointment. We also have stockists around the world, each carrying a selection of our styles. Visit our Stockists page to find one near you, and we recommend contacting them before your visit to check which gowns they have in store.

You can book your appointment through our Appointments page or by emailing enquiries@katewilla.com. Our studio is open by appointment only, so please reach out. 

You can find all our stockists on our Stockists page. As each stockist carries a different selection of our styles, we recommend getting in touch with them before you visit. If you’d like help finding a particular gown, email us at enquiries@katewilla.com and we’ll point you in the right direction.

Each gown is made to order by our small team in Byron Bay. Please allow 24 weeks from the date your order is placed until your gown ships.

If your wedding is less than 24 weeks away, it’s considered a rush order. We’ll always do our best to fit you in, so please email us at enquiries@katewilla.com with your wedding date before ordering and we’ll let you know what’s possible.

Once you place your order, we’ll send you a list of the measurements we need. Our team will then recommend the size that will work best for you. If you’d like an idea before ordering, our Size Guide is a great place to start, and you’re always welcome to email us at enquiries@katewilla.com with any sizing questions.

Your gown is made to the size confirmed when you place your order, so please let us know as soon as possible if your measurements change while it’s being made. We’ll do our best to help where we can. Once your gown is complete, any further alterations will be at your own cost.

If you’ve ordered directly through our studio and are able to visit us in Byron Bay, we offer fittings, priced individually based on what your gown needs. Email us at enquiries@katewilla.com to arrange a time.

If you’ve purchased through one of our stockists, please contact them about fittings. For brides who can’t make it to the studio, we recommend a local seamstress who specialises in bridal wear.

Yes, we ship worldwide. Our team will confirm shipping costs and delivery details with you before your order is placed, and we’ll email you a tracking number once your gown is dispatched. Please note that international orders may be subject to import duties and taxes, which are the customer’s responsibility.

As every Kate Willa gown is made especially for you, we’re unable to offer refunds or exchanges for change of mind. That’s why we take such care with you before your order is placed, from guiding your sizing to confirming every detail together, so you can feel completely confident in your choice.

If there’s ever an issue with your gown when it arrives, please email us at enquiries@katewilla.com within 7 days of receiving it, and our team will be in touch to discuss the next steps.

We recommend taking your gown to a dry cleaner who specialises in bridal wear. Once it’s clean, wrap it in white tissue paper and store it in a gown box or garment bag somewhere cool and dry, away from sunlight.

Yes, we take on a small number of custom gowns each year. Please allow at least 12 months before your wedding date. Email us at enquiries@katewilla.com with your ideas and any inspiration images, and we’ll let you know if we can help.

Each of our designs has been carefully created to be worn just as it is, but we’re happy to consider small changes where possible. If there’s a detail you’d love to adjust, email us at enquiries@katewilla.com and we’ll let you know what we can do. Changes may affect the price and timeline of your gown.